Shipping policy
Shipping Policy
This policy explains where Cheezmi ships, order processing, delivery estimates, shipping charges, tracking, and how to get help with a delivery.
Last updated: October 27, 2026
Shipping Overview
Cheezmi ships eligible orders within the United States only. We do not offer international delivery.
Order processing:
1–3 business days after successful payment.
Estimated transit:
5–12 business days after dispatch.
Free standard shipping is available on eligible U.S. orders. Any applicable shipping charges are shown at checkout before payment.
Processing and transit are separate timeframes. Delivery dates are estimates unless a service is expressly sold with a delivery guarantee.
Cheezmi is a brand operated by AlignFlex LLC.
United States Only
1–3 Business Days
5–12 Business Days
Shipping Destinations
Cheezmi ships eligible orders to serviceable residential and commercial addresses within the United States.
Available services depend on the delivery address, product, and carrier. Any applicable delivery restrictions should be shown before payment. Check availability using your full address at checkout.
If we discover that we cannot serve your address after an order has been placed, we will contact you and refund the affected unfulfilled purchase if a suitable delivery arrangement cannot be agreed.
We do not currently accept orders for international delivery.
02Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days are Monday–Friday, excluding weekends and public holidays. Orders placed on non-business days begin processing on the next applicable business day.
Processing may include:
- Payment authorization and reasonable security checks.
- Verification of order and delivery information.
- Product preparation and packaging.
- Transfer of the package to the shipping carrier.
Processing time is separate from transit time. A shipping label being created does not by itself confirm that the carrier has received the parcel.
Estimated Shipping Time
After dispatch, estimated transit time is 5–12 business days.
Including the normal processing period, this generally means approximately 6–15 business days in total. This combined range is an estimate, not a guaranteed arrival date.
Actual timing may vary with the destination, carrier operations, public holidays, weather, and local delivery conditions. If a specific shipping service has different estimates, review the information provided before purchase.
04Shipping Charges and Free Standard Shipping
Cheezmi offers free standard shipping on eligible orders within the United States . Eligibility and any applicable delivery charges are displayed at checkout before you pay.
Review the selected delivery method and final order total before completing your purchase. Free shipping applies only where it is offered for your order.
Free standard shipping does not mean expedited, priority, express, or guaranteed-date delivery. Any optional shipping upgrade must be clearly selected and priced before payment.
05Order Tracking
When available, tracking information will be sent to the contact details provided at checkout. Check your shipping confirmation and spam or promotions folder.
You can also visit our Track Your Order page for tracking guidance.
Carrier updates may take time to appear after a label is created. Tracking may also pause while a parcel moves between facilities.
If tracking is missing, appears stalled, or shows an unexpected status, contact support@alignflex.co with your Cheezmi order number.
06Shipping Delays
We make reasonable efforts to process and dispatch orders within the stated timeframes.
Delays can result from:
- Carrier transportation or operational disruptions.
- Severe weather or natural events.
- Public holidays and high package volumes.
- Incomplete, incorrect, or inaccessible addresses.
- Payment or security checks requiring clarification.
- Other delivery interruptions.
If we cannot ship within the promised dispatch timeframe, we will notify you, explain the revised shipment estimate where available, and provide the applicable choice to agree to the delay or cancel for a prompt refund, as required by law.
If a parcel has already shipped but is significantly overdue, contact us. We will investigate the available tracking information and work with the carrier toward an appropriate resolution. These procedures do not remove mandatory consumer rights.
07Shipping Address Accuracy
Provide a complete and accurate delivery address at checkout, including:
- The recipient’s full name.
- Street address.
- Apartment, suite, unit, or building number where applicable.
- City, state, and ZIP code.
- A contact number and carrier-required delivery details.
Contact us immediately if an address needs correcting. We will try to help, but changes cannot be guaranteed once processing or shipment has started.
Any charges or options arising from a customer-provided address error will be explained before an additional service is arranged. Store or carrier errors will be reviewed separately.
08Undeliverable, Lost, or Returned Packages
A carrier may return a package because of an incomplete address, an inaccessible location, a refused or unclaimed delivery, unsuccessful delivery attempts, or service restrictions.
If tracking shows a return to sender, contact Cheezmi Customer Support. We will review the cause and explain available reshipment or refund options, including any applicable charges, before proceeding.
If a parcel appears lost, contact us with your order number and tracking details. We will work with the carrier to investigate and arrange an appropriate resolution, which may include replacement or refund according to the findings and applicable rights.
09Delivered but Not Received
If tracking shows delivered but you cannot find the parcel, check:
- Delivery photographs and carrier-provided delivery details.
- Safe locations around the delivery address.
- Mailrooms, reception areas, parcel lockers, and building entrances.
- Household members, colleagues, or neighbors who may have accepted it.
You may also ask the carrier for additional delivery information. If the parcel remains missing, contact us with your order and tracking numbers.
A delivery scan does not prevent us from reviewing evidence of misdelivery or another delivery problem.
10Damaged, Defective, Incorrect, or Incomplete Orders
Contact us promptly if an item arrives damaged, defective, missing, incorrect, or materially different from what you ordered.
Provide the following when reasonably available:
- Your order number and checkout email address.
- A description of the problem.
- Clear photographs or a short video of the item.
- Photographs of the packaging and relevant shipping label.
- Details of any missing or incorrect items.
Keep the item, packaging, and label while we review the issue. Do not mail the item back before receiving instructions.
We will explain the appropriate resolution and any return arrangements under our Return & Refund Policy and applicable consumer rights.
11Order Changes, Cancellations, and Returns
Contact us as soon as possible to request an order change or cancellation. We will try to assist before fulfillment, but changes may not be possible once processing or dispatch has started.
If a shipped order cannot be canceled, you may request an eligible return within 30 calendar days after delivery, subject to our Return & Refund Policy .
This voluntary return window does not limit mandatory cancellation rights, remedies for defective or misdescribed goods, or other non-waivable protections.
12Business Mailing Address
AlignFlex LLC30 N Gould St Ste N
Sheridan, WY 82801
United States
Cheezmi is a brand operated by AlignFlex LLC. This address is for legal notices and general business correspondence. It does not identify the origin of every shipment.
This is not automatically an authorized merchandise-return location. Do not send products here unless customer support specifically authorizes this destination in writing.
Related Policies
Review these Cheezmi pages for additional information:
- Return & Refund Policy
- Warranty Policy
- Payment Policy
- Privacy Policy
- Terms of Service
- Track Your Order
- FAQ
Contact Cheezmi
Contact our team for shipping, tracking, delivery, or address-related assistance. Please mention Cheezmi and include your order number and checkout email.
Email
support@alignflex.co
Phone
+1 (601) 732-9943
Business Hours
Monday–Friday, 8:00 AM–4:00 PM Eastern Time
Legal Business Name
AlignFlex LLC
We may update this policy as shipping operations or applicable requirements change. Updates will not retroactively reduce the terms applicable to a completed purchase without your agreement or another lawful basis. Nothing here limits consumer rights that cannot lawfully be excluded.