30-Day Return Period

Eligible products purchased directly from the official Cheezmi store may be submitted for a return request within 30 calendar days after delivery.

The carrier’s delivery record will generally be used to determine the start of this period. If that record is incorrect, contact us with supporting information.

Requests submitted after the voluntary 30-day period may not qualify under this return policy. This does not remove any remedies available under applicable consumer-protection law.

Return Eligibility

The following conditions apply when we review a return request:

• The product was purchased directly through the official Cheezmi store.
• The request is submitted within the applicable 30-day return-request period.
• You provide valid order information, including the order number and checkout email address.
• The item has not been intentionally damaged, improperly altered, or misused.
• The return follows the written instructions supplied by customer support.
• The returned package includes the item and any accessories or components identified in those instructions.

Eligibility is assessed according to the circumstances of the request and applicable consumer rights.

How to Start a Return

Email Cheezmi Customer Support at:

support@alignflex.co

Please mention Cheezmi and include:

• Your full name.
• Your order number.
• The email address used at checkout.
• The product you wish to return.
• The reason for your request.
• Clear photographs or a short video, when reasonably available, if the item is damaged, defective, or incorrect.

After reviewing your request, our team will explain the next steps and provide any necessary return instructions.

Return Authorization and Address

The correct return destination may depend on the item, fulfillment location, and reason for the return. Customer support will provide the authorized address.

Our business mailing address is not automatically a merchandise-return location.

Mailing an item to an incorrect or unconfirmed address may delay or prevent identification of the return. If this happens, contact us with the shipping receipt and tracking information so we can review the situation.

Product Condition

Returned products should be handled reasonably and must not be intentionally damaged, altered, or improperly modified.

Follow the care and use instructions for the specific item. Damage caused by cutting, puncturing, excessive stretching, or other misuse is assessed separately from a defect present when the product arrived.

A return may not qualify for a refund where:

• The item was damaged through misuse or intentional conduct after delivery.
• The item was materially modified without authorization.
• Required parts or accessories are missing.
• The returned item does not match the purchased product.
• The request falls outside the applicable voluntary return period.
• The item was sent contrary to the supplied instructions.

Claims for items that arrived defective, damaged, incorrect, or materially different from their description are reviewed separately, subject to applicable rights.

Damaged, Defective, Incorrect, or Incomplete Orders

Contact us promptly if your order arrives damaged, defective, incomplete, incorrect, or materially different from what you purchased.

Please provide the following when reasonably available:

• Your order number and checkout email address.
• A description of the issue.
• Clear photographs or a short video of the item.
• Photographs of the packaging.
• A photograph of the shipping label, where relevant.
• Details of missing or incorrect items.

Keep the product, packaging, accessories, and shipping label while we review the request. These materials may help establish what happened and identify an appropriate resolution.

We will explain the available resolution, which may include a replacement or refund according to the circumstances and applicable rights.

Return Shipping

Customer support will provide return-shipping instructions after reviewing your request.

Responsibility for return postage depends on the reason for the return and the circumstances of the order. We will explain who is responsible for the cost and any approved reimbursement arrangement before you send the item.

Do not purchase return postage expecting reimbursement without receiving approval in advance.

Keep your shipping receipt and tracking information until the return and refund process is complete.

Nothing in this section overrides costs or remedies that Cheezmi must provide under applicable law.

Returns Sent Without Instructions

Sending a product without first obtaining instructions may result in delivery to the wrong facility, identification problems, or processing delays.

A package may also be refused or returned to the sender if the receiving location is not authorized to accept the item.

If you have already sent a return without instructions, contact support@alignflex.co with your order number, destination address, and tracking information.

We will review the available information and your applicable rights.

Return Review

After we receive an eligible return, or review the information required for a resolution that does not involve sending the item back, we will evaluate the request.

This may include:

• Confirming order and customer information.
• Checking when the request was submitted.
• Reviewing photographs, videos, and supporting records.
• Confirming the identity and condition of the item.
• Checking that required components were included.
• Reviewing compliance with return instructions.

We may contact you if additional information is needed to complete the review.

Approved Refunds

Approved refunds are issued to the original payment method used at checkout, unless another method is required by law or agreed in writing.

We will send confirmation when the refund has been processed.

After processing, the time required for funds to appear in your account depends on your bank, card issuer, payment processor, or other financial institution.

If you cannot locate a processed refund, contact us with your order number and refund confirmation so we can help review it.

Refund Amount

An approved product refund is based on the amount actually paid for the eligible item, taking applicable discounts and refundable taxes into account.

Promotional discounts and coupon values have no separate cash value. They are not refunded as additional money beyond the amount paid.

Any applicable adjustment will be explained as part of the return or refund review. Refunds will follow any additional requirements imposed by applicable law.

Original Shipping Charges

Applicable delivery charges are displayed at checkout. Free shipping applies only where explicitly offered for the order.

If you paid for shipping, whether that charge is refundable depends on the reason for the return, the applicable order terms, and consumer-protection requirements.

Our team will explain any relevant shipping-charge adjustment during the return process.

Exchanges and Replacements

Exchanges and replacements depend on the product, available inventory, order circumstances, and the outcome of the support review.

Contact us before returning an item for an exchange or replacement.

If an exchange is unavailable, an eligible return and refund may be processed under this policy.

Order Changes and Cancellations

Contact us as soon as possible to request an order change, address correction, or cancellation.

We will try to assist before fulfillment. Changes cannot be guaranteed once an order has entered processing, has been prepared for shipment, or has been transferred to the carrier.

If a shipped order cannot be canceled, you may request an eligible return after delivery. Mandatory cancellation and refund rights remain available.

Refused and Undeliverable Packages

If a parcel is refused, unclaimed, undeliverable, or returned by the carrier, we will review its status and the reason delivery could not be completed.

Possible causes include:

• An incorrect or incomplete address.
• An inaccessible delivery location.
• A refused delivery.
• Unsuccessful delivery attempts.
• Failure to collect a held package.
• Carrier or destination restrictions.

We will explain available reshipment or refund options and any applicable charges before proceeding. Responsibility for costs will be assessed according to the cause of the delivery issue and applicable requirements.

Contact us if tracking shows that your parcel is being returned to the sender.

Purchases from Other Sellers

This voluntary return policy applies to purchases made directly through the official Cheezmi store.

Purchases from another marketplace, retailer, or reseller may be subject to that seller’s return and refund policy.

Contact the original seller for assistance with those purchases. Any non-waivable consumer rights remain unaffected.

Chargebacks and Payment Disputes

Please contact Cheezmi Customer Support if you have a concern about an order, payment, return, or refund so we can investigate and try to resolve it.

If a payment dispute is opened, we may provide the payment provider with relevant order records, delivery information, customer communications, and applicable policies.

Nothing in this policy restricts your rights under applicable law or your payment provider’s dispute rules.

Business Mailing Address

Related Policies

Review these pages for more information about shopping with Cheezmi:

• Shipping Policy
• Warranty Policy
• Payment Policy
• Privacy Policy
• Terms of Service
• Track Your Order
• FAQ