FAQs

Frequently Asked Questions

A few things to know before your first squeeze.

What is Cheezmi?

Cheezmi is a sensory-toy and gifting brand operated by AlignFlex LLC. Our first collection focuses on cheese-shaped squishy toys for everyday breaks and playful spaces.

What does a Cheezmi squishy feel like?

Texture and rebound vary by item. Check the specific product description and close-up video to see how it compresses and responds when released. We do not promise that every squishy feels or rebounds the same way.

What is it made from?

Check the material information for the exact item on its product page and packaging. If that information is missing or you have a material sensitivity, contact us before purchase.

Do not assume every product uses the same material or has the same certifications.

What ages is it suitable for?

Follow the age recommendation and warnings on the individual product page and label. Purchasing eligibility is separate from a toy’s recommended user age.

Contact us before buying if an age recommendation is unclear. Follow any adult-supervision requirements.

Can I eat it or use it as a chew toy?

No. Food-shaped squishies are toys, not food, teethers, or chew toys. Do not eat, bite, or place them in the mouth. Keep them away from pets and discontinue use if damaged.

Does it treat stress or a medical condition?

Cheezmi products are for tactile enjoyment, fidgeting, and everyday breaks. We do not claim they diagnose, treat, cure, or prevent anxiety, ADHD, autism, or another medical condition.

How should I care for my squishy?

Follow the care instructions for your specific item. Avoid sharp objects and excessive stretching. Do not assume it can be submerged, washed with detergent, or exposed to heat unless its instructions permit it.

Stop using it if it tears, leaks, or develops loose pieces.

Where do you ship?

We ship to eligible addresses within the United States only. Available services and charges are displayed at checkout. See our Shipping Policy for address restrictions.

How long does delivery take?

[CẦN XÁC NHẬN — PROPOSED DELIVERY ESTIMATES: Processing takes 1–3 business days. Estimated transit takes 5–12 business days after dispatch.]

These are separate timeframes. Business days exclude weekends and public holidays. See the Shipping Policy for complete details.

Is shipping free?

Any delivery charge is displayed at checkout before payment. Free shipping applies only when an offer specifically includes your order.

Can I track my order?

We send available tracking information when your order ships. A new shipping label may not show movement immediately. Contact us if tracking is unavailable or appears stalled.

Can I change or cancel my order?

Email support@alignflex.co as soon as possible. We will try to help, but changes cannot be guaranteed after processing or dispatch. Applicable mandatory cancellation and refund rights remain available.

What is your return policy?

You can request an eligible return within 30 calendar days after delivery. Contact support before sending the item back.

Product-condition requirements, return costs, and refund timing are explained in our Return & Refund Policy .

Who pays return postage?

[CẦN XÁC NHẬN — PROPOSED RETURN POSTAGE: Customers pay actual return postage for change-of-mind returns, and we do not provide a prepaid label for these returns. For a confirmed defective, damaged, or incorrect item, Cheezmi pays necessary return-shipping costs through an arranged label or pre-approved reimbursement.]

See the Return & Refund Policy for complete terms.

What if my item arrives damaged or incorrect?

Email your order number and a description of the issue to support@alignflex.co. Include photographs or a short video when reasonably available.

Keep the item and packaging while we review. We will arrange an appropriate resolution.

Where do I send a return?

Contact us for the authorized return address. Do not send an item to the Wyoming business mailing address without written return instructions.

How do I contact Cheezmi?

Email: support@alignflex.co
Phone: +1 (601) 732-9943
Hours: Monday–Friday, 8:00 AM–4:00 PM Eastern Time.

Please mention Cheezmi and include your order number. Cheezmi is operated by AlignFlex LLC.

Business Mailing Address:
AlignFlex LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States