Business Information

Brand Name

Cheezmi

Legal Business Name

AlignFlex LLC

Business Type

Online retail and ecommerce

Shipping Market

United States only

Cheezmi offers squishy sensory toys and related products through our online store. Check each product listing for its description, available options, price, and care information.

Applicable discounts, shipping charges, taxes, and the final order total are displayed before you complete payment.

Customer Support

For product questions, website assistance, or general inquiries, email support@alignflex.co or call +1 (601) 732-9943 during our business hours.

Please mention Cheezmi in your message and include a clear subject line with a brief explanation of the help you need.

Order Support

We can assist with order confirmations, order status, address corrections, cancellation requests, missing items, incorrect products, and products damaged during delivery.

To help us find your order, include:

• Your order number from the confirmation email.
• The full name and email address used at checkout.
• A description of the issue and the resolution you are requesting.
• Relevant product, packaging, and shipping-label photos when reasonably available.

Contact us promptly if you need an order change or cancellation. We will try to assist, but changes cannot be guaranteed once processing or dispatch has started. Mandatory cancellation and refund rights remain available.

Shipping and Tracking Help

Cheezmi ships eligible orders to serviceable addresses within the United States only.

Order Processing

1–3 business days after successful payment

Estimated Transit

5–12 business days after dispatch

Standard Shipping

Free on eligible U.S. orders; applicable charges are shown at checkout

Processing and transit are separate timeframes. Delivery dates are estimates unless a service is expressly sold with a delivery guarantee.

Visit Track Your Order for tracking guidance. Carrier updates may take time to appear after a label is created or while a parcel moves between facilities.

If tracking is missing, delayed, or shows an unexpected status, contact us with your order and tracking numbers. Review our Shipping Policy for delivery terms and delay procedures.

Returns and Refunds

Eligible return requests may be submitted within 30 calendar days after delivery, subject to our Return & Refund Policy .

To request a return, refund, or replacement, email support@alignflex.co with your order number, checkout email, reason for the request, and the current condition of the item. Include relevant photos or video when reasonably available.

Approved refunds are generally issued to the original payment method. Review the Return & Refund Policy for eligibility, shipping-cost responsibilities, and processing details. Nothing here limits rights that cannot lawfully be excluded.

Product Issues and Warranty Questions

If an item arrives damaged, defective, incorrect, or incomplete, contact us promptly. Provide your order number, product name, a description of the problem, and clear photos or video when available.

Keep the item, packaging, and shipping label while the issue is being reviewed. Do not return an item before receiving instructions.

Any express warranty applies only as described for the relevant product and in the applicable Warranty Policy. Do not assume that all Cheezmi products have the same warranty term or coverage.

We will review the issue and explain the available resolution under the applicable policies and consumer rights. This section does not restrict remedies required by law.

Business Mailing Address

This is the business mailing address for legal notices and general correspondence.

The appropriate return destination may depend on the product, order, and reason for return. Please follow the written instructions provided for your request.

Privacy Requests

For questions about personal information or to submit an applicable privacy request, email support@alignflex.co with the subject “Cheezmi Privacy Request.”

For certain access, correction, or deletion requests, we may need information reasonably necessary to verify your identity or authority, as permitted by law. Sale/sharing opt-outs do not require an account; we may ask for basic information needed to identify the records covered by the request.

Available rights and exceptions depend on applicable law. Read our Privacy Policy, manage Cookie Preferences, or visit Do Not Sell or Share My Personal Information .

Product Information and Use

Cheezmi squishy products are intended for tactile play and sensory enjoyment. Materials, construction, care requirements, and intended ages may differ by item.

Review the individual product listing, packaging, and instructions before use. Contact us before purchasing if you need clarification about a product’s materials, age guidance, or suitability.

Use products only as directed. Do not eat or ingest toys or their contents. Stop using an item if it is damaged, leaking, or has exposed contents.

Product descriptions and customer support are not a substitute for professional medical advice. We do not promise medical or therapeutic results.

Related Policies and Resources

If information on the website appears inconsistent, contact us for clarification before purchasing.